Please read these Terms & Conditions carefully before registering an account or using any service provided by Agen138. By accessing or using the Agen138 platform, you confirm that you have read, understood, and agree to be legally bound by all terms set out in this document.
These are not just legal formalities. Understanding these key areas protects both you and Agen138, and ensures a fair, transparent gaming environment for all Malaysian players.
Only players aged 21 and above with a valid Malaysian identity document may register. One account per person is permitted. Multiple accounts, shared accounts, and accounts opened on behalf of another person are strictly prohibited.
All financial transactions are processed in Malaysian Ringgit (MYR). Supported methods include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong. Withdrawal requests are subject to KYC verification.
All bonuses are subject to wagering requirements, maximum bet restrictions, game contribution rules, and expiry windows. Bonus terms are clearly stated on each promotion page and must be satisfied in full before bonus-derived winnings may be withdrawn.
Fraudulent activity, collusion, use of automated betting software, arbitrage abuse, and any form of bonus exploitation are strictly forbidden. Agen138 reserves the right to suspend accounts, void winnings, and report suspicious activity to relevant authorities.
Agen138 provides deposit limits, session time alerts, cooling-off periods, and self-exclusion tools. Players who feel their gambling is becoming problematic are encouraged to use these tools and to seek support via our Responsible Gambling page.
All content on the Agen138 platform — including software, game content, graphics, text, trademarks, and service marks — is the exclusive property of Agen138 or its licensed partners. Unauthorised reproduction or distribution is a breach of these Terms.
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "You") and Agen138 ("Company", "We", "Us", "Our"), the operator of the online gaming platform accessible at agen138.cam ("the Platform").
By creating an account, accessing the Platform, depositing funds, placing bets, or participating in any game or promotion offered by Agen138, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies incorporated herein by reference, including but not limited to our Privacy Policy and Responsible Gambling Policy.
Agen138 operates as an English-language online gaming platform primarily serving players in Malaysia, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across the country. All financial transactions are denominated in Malaysian Ringgit (MYR).
IMPORTANT: If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform constitutes acceptance of the most current version of these Terms as published on this page.
Agen138 reserves the right to amend these Terms at any time. Where a material amendment is made, we will notify registered users by email or through an in-platform notification. Amendments take effect upon publication on this page. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms.
For the purposes of these Terms, the following defined terms shall have the meanings ascribed to them below:
| Term | Meaning |
|---|---|
| "Platform" | The Agen138 website, mobile site, and all associated gaming services available at agen138.cam. |
| "Account" | A registered player account opened with Agen138, linked to a unique email address and subject to KYC verification. |
| "Player Funds" | Real-money deposits held in a player's account balance, distinct from bonus funds. |
| "Bonus Funds" | Credits awarded by Agen138 as part of a promotional offer, subject to wagering requirements before withdrawal. |
| "Wagering Requirement" | The total amount a player must bet (wager) using bonus funds before any winnings derived from those funds become withdrawable. |
| "KYC" | Know Your Customer — the identity and address verification process required prior to processing withdrawal requests. |
| "MYR" / "RM" | Malaysian Ringgit — the sole fiat currency in which all Platform transactions are denominated. |
| "Prohibited Conduct" | Any action or behaviour defined as prohibited under Section 8 of these Terms. |
| "Self-Exclusion" | A voluntary restriction tool by which a player may request temporary or permanent suspension of their account access for responsible gambling purposes. |
| "Force Majeure" | Any event beyond the reasonable control of Agen138, including but not limited to natural disasters, government actions, telecommunications failures, or cyberattacks. |
To open and maintain an account with Agen138, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:
You must be at least 21 years of age at the time of registration. Agen138 strictly enforces the 21+ age requirement in accordance with responsible gambling best practices applicable to casino-style gaming activities. Proof of age will be required during the KYC verification process.
21+ ONLY: Registration by persons under the age of 21 is strictly prohibited. Any account found to have been opened by a minor will be immediately suspended, all deposits returned (where practicable), and all winnings forfeited. We may report underage gambling attempts to relevant authorities.
You must have the full legal capacity to enter into a binding agreement. You must not be under any legal disability, court order, or regulatory restriction that would prevent you from entering into this Agreement or participating in online gaming.
Each individual player is permitted to hold only one (1) registered account on the Agen138 Platform at any time. Opening, using, or attempting to access multiple accounts — whether under the same or different personal details — constitutes a material breach of these Terms and may result in permanent account suspension and forfeiture of all funds.
All personal details provided at registration — including full legal name, date of birth, Malaysian identity card number (NRIC/MyKad), residential address, email address, and contact number — must be accurate, current, and complete. Providing false or misleading registration information is a breach of these Terms and may constitute fraud.
The Platform is operated under an international online gaming framework. It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction. Agen138 makes no representation or warranty regarding the legality of online gaming in any particular jurisdiction other than the international framework under which it operates.
To create an account, you must complete the online registration form with accurate personal information and create a secure, unique password. You must not share your account credentials with any third party. Agen138 is not responsible for any losses arising from unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
Prior to processing any withdrawal request, Agen138 requires all players to complete identity verification (KYC). The following documents are typically required:
KYC verification is typically completed within 24 to 48 hours of submitting complete and legible documentation. Agen138 reserves the right to request additional documentation at any time and to delay or withhold withdrawals pending satisfactory completion of verification.
You are solely responsible for maintaining the confidentiality of your account password. You must notify Agen138 support immediately if you suspect unauthorised access to your account. We recommend enabling two-factor authentication (2FA) on your account. Agen138 is not liable for losses resulting from unauthorised account access where the player has failed to maintain reasonable security practices.
An account is considered dormant if no login or transaction activity has occurred for a continuous period of twelve (12) months or more. Agen138 reserves the right to apply an administrative maintenance fee to dormant accounts following written notice to the registered email address. The account balance will not be reduced below zero as a result of dormancy fees.
Agen138 accepts deposits and processes withdrawals via the following Malaysian payment channels:
The minimum single deposit is RM30 for all supported fiat payment methods. For cryptocurrency deposits, the minimum is the equivalent of MYR 30 at the prevailing exchange rate at the time of transaction. The maximum single deposit is RM30,000 unless otherwise specified for a particular payment method.
Withdrawal requests are processed subject to the following conditions:
Cryptocurrency deposits are converted to MYR equivalent at the prevailing market rate at the time of confirmed receipt on the blockchain. Agen138 is not responsible for exchange rate fluctuations between the time of sending and the time of confirmed on-chain receipt. Players depositing via cryptocurrency acknowledge the inherent volatility of digital assets.
Transaction Accuracy: Players are solely responsible for providing accurate payment details for withdrawal. Agen138 is not liable for funds lost due to incorrect account numbers, e-wallet IDs, or cryptocurrency wallet addresses provided by the player.
Agen138 operates under international AML standards. We reserve the right to conduct enhanced due diligence on any account, delay transactions pending review, and file reports with relevant authorities where suspicious transaction patterns are identified. Deposits may only be funded from payment methods registered in the account holder's own name. Third-party deposits are strictly prohibited.
Bonuses are available to eligible registered players who meet all conditions stated in the specific promotion terms. Unless stated otherwise, each bonus is available to one account per player, per household, per device, and per IP address. Agen138 reserves the right to determine bonus eligibility at its sole discretion.
All bonuses are subject to wagering (rollover) requirements before any winnings derived from bonus funds may be withdrawn. The wagering requirement applicable to each promotion is clearly stated on the relevant promotion page. Wagering requirements are calculated on the total bonus amount credited to the account. As a general reference:
Specific promotion wagering requirements may differ from the above. Always refer to the individual promotion terms for the applicable rollover.
While any portion of a player's active balance consists of bonus funds, the maximum permitted bet per round or per event is MYR 500, unless otherwise stated in the specific promotion terms. Placing bets exceeding this limit while bonus funds are active is a breach of these Terms and may result in the forfeiture of all bonus-derived winnings.
Not all games contribute equally towards wagering requirements. Standard contribution rates are as follows, unless stated otherwise in specific promotion terms:
Unless stated otherwise in specific promotion terms, all bonuses must be claimed within seven (7) days of the qualifying deposit, and wagering requirements must be completed within fourteen (14) to thirty (30) days of the bonus being credited. Expired bonuses and any associated winnings will be removed from the account without notice.
Agen138 employs automated and manual systems to detect bonus abuse, including but not limited to: opening multiple accounts to claim duplicate bonuses, placing offsetting bets to artificially fulfil wagering requirements with minimal risk, and systematically exploiting promotional terms. Where abuse is detected, Agen138 reserves the right to void all bonuses, withhold related winnings, and permanently suspend the account without prior notice.
All games available on the Agen138 Platform are powered by certified random number generation (RNG) technology or, in the case of live casino games, administered by professional human dealers operating under licensed studio conditions. Game outcomes are determined entirely by chance or by the real-world actions of licensed dealers, and are not subject to manipulation by Agen138 or any player.
Once a bet has been confirmed and accepted by the Platform, it is final and cannot be cancelled, altered, or reversed by the player. In the event of a technical failure during a game round, the player's bet may be voided and the stake returned at Agen138's discretion. Settlement disputes must be raised with support within 48 hours of the relevant game result.
Sports betting markets, including Liga Super Malaysia, EPL, La Liga, Champions League, UFC, and all other available markets, are subject to specific sporting rules as published on the Platform. Agen138 reserves the right to void, suspend, or re-price markets in response to match postponements, player withdrawals, rule changes, or other events that materially affect market integrity. Mix Parlay bets containing one or more voided selections will be resettled at the reduced combination.
In the event of a hardware or software malfunction affecting a game, all bets placed during the affected period may be void and stakes refunded. "Malfunction voids all pays and plays" is a standard policy applicable across all game categories on the Platform. Agen138's technical team will investigate reported malfunctions and communicate the outcome within a reasonable timeframe.
The following conduct is strictly prohibited on the Agen138 Platform. Any player found to have engaged in prohibited conduct is subject to immediate account suspension, forfeiture of funds, and potential legal action:
Zero Tolerance: Agen138 operates a zero-tolerance policy toward all forms of fraud, collusion, and system exploitation. Winnings derived from prohibited conduct are not owed to the player and will not be paid.
Agen138 is committed to promoting responsible gambling practices across all aspects of its Platform. We believe that gambling should remain an enjoyable form of entertainment and never become a source of financial hardship or personal harm.
Registration is restricted to players aged 21 and above. We verify age at registration and again at first withdrawal via the KYC process. Any account found to belong to a player under the age of 21 will be closed and deposits returned where practicable.
All registered players may access the following responsible gambling tools from within their account settings at any time:
Need help? If you feel that gambling is negatively affecting your life or the life of someone you know, please visit our Responsible Gambling page for detailed guidance, tools, and support resources.
Players who wish to self-exclude may submit a request through our 24/7 live chat or by emailing support. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, Agen138 will suspend the account, block all login attempts, and cease all marketing communications to the excluded player. Attempts to circumvent a self-exclusion by opening a new account are a breach of these Terms.
All content on the Agen138 Platform, including but not limited to software, game engines, algorithms, graphics, logos, icons, images, audio clips, video content, text, and layout, is the exclusive intellectual property of Agen138 or its licensed content partners. All rights are reserved.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational gaming purposes in accordance with these Terms. This licence does not include any right to:
Agen138 and the Agen138 logo are trade marks of the Company. Unauthorised use of these trade marks is strictly prohibited and may constitute an infringement of applicable intellectual property law.
To the maximum extent permitted by applicable law, Agen138 and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with:
In jurisdictions where certain exclusions or limitations of liability are not permitted by law, Agen138's total aggregate liability to any player in connection with any single claim or series of related claims shall not exceed the net deposits made by that player in the thirty (30) day period immediately preceding the claim.
Agen138 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the event of:
Where an account is closed by Agen138 due to a breach of these Terms, any remaining player funds (net of any bonus funds and winnings derived therefrom in breach of these Terms) will be returned to the player via the deposit method on file, subject to satisfactory KYC completion.
A player may request account closure at any time by contacting support via live chat or email. Upon closure, any remaining balance will be withdrawn to the player's verified payment method. Requests for account closure for responsible gambling reasons will be treated as self-exclusion requests and processed accordingly.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Agen138 holds its gaming licence, without regard to conflict of law principles.
In the event of any dispute, the player agrees to first contact Agen138 support via live chat or email to attempt an informal resolution. We aim to acknowledge all formal complaints within 48 hours and to provide a substantive response within seven (7) business days.
If an informal resolution cannot be reached, the player may escalate the matter by submitting a formal written complaint to our support email address at [email protected]. Agen138 will appoint a senior review officer to investigate the complaint and provide a final position within twenty-one (21) business days.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the remainder of these Terms, and the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy and Responsible Gambling Policy incorporated herein by reference, constitute the entire agreement between the player and Agen138 with respect to the subject matter hereof, and supersede all prior agreements, representations, and understandings of any kind.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the Agen138 support team through any of the following channels:
Our support team operates in English and is fully briefed on Malaysian banking practices, payment methods, and local gaming context. We aim to respond to all email queries within 24 hours and to live chat queries within 2 minutes.
Registered players: For account-specific queries including withdrawals, KYC, and bonus disputes, please ensure you are logged in and initiate contact via live chat for the fastest possible resolution.
Agen138 operates transparently and fairly. Now that you understand the Terms, you are ready to enjoy slots, live casino, sports betting, and everything else our platform has to offer Malaysian players.
For players aged 21 and above only. Gambling involves financial risk — play responsibly. Responsible Gambling →